Versatile
Can switch between different tasks, industries, or roles while maintaining high-quality work and meeting client needs efficiently.
Team Player
Easily adjust to changing environment, contribute across different areas, and work effectively with team members to hit the goal!
Diligent
Hardworking, thorough, and committed to completing tasks. Pays close attention to detail and consistently puts in effort to achieve high-quality results.
Experience
Product Support Analyst
Sutherland Global
September 2022
Present (2 years +)
Support departments with product and website security inquiries/issues.
Technical Support Specialist
Sutherland Global
November 2021 – September 2022
(11 months)
Provided technical support for service, billing, and website/server issues.
Technical Support Specialist
Concentrix
August 2020 – November 2021
(1 year 4 months)
Provided technical support and sold services to meet customer needs.
Customer Service Rep.
24-7 Intouch
November 2019 – June 2020
(8 months)
Supported customers via email and chat, handling orders, billing, and product recommendations.
Retention Specialist
Alorica
July 2018 – October 2019
(1 year 4 months)
Assisted customers with cancellations and offered alternative plans to meet their needs.
Presentation Specialist
Philippine National Police
April – May 2018
(2 months)
Designed PowerPoint presentations of organizational data for the annual audit event.
Govt. Internship Program
Social Security System (SSS)
April – May 2017
(2 months)
Assisted admins and managed member registration, contributions, benefits, and general inquiries.
Services
Email and Chat Support
Graphic Design
Web Host
Administrator
Social Media Manager
Amazon VA
Retention Specialist
Email Marketing
Presentation Specialist
Tools and Platforms
Certificates
The VA Camp
General VA Course
Social Media Management Course
Facebook Ads Course
Amazon Online Arbitrage Course
The VA Camp
Graphic Design Course
Basic WordPress Course
Copywriting Course
Email Marketing Course
Canva
Graphic Design Essentials
Google Ads Search
About
Born and raised in the Philippines.
Now working remotely as a Product Analyst from Marinduque, the ‘Heart of the Philippines’.
Enjoys food, Sepak Takraw, and motorcycle rides.”
With seven years of experience in the BPO industry in the Philippines, I specialize in administrative tasks, customer service (calls, chat, email), retention and web hosting.
I am expanding my skills and excited to offer part-time support to individuals and businesses in the freelancing world.
